Draft — awaiting approval by GERAWA TECH LIMITED. Bracketed items must be completed or confirmed by the company before this page is published. Nothing here is a committed company policy until an administrator publishes it.
Our returns and refund process is being finalised. The following items must be confirmed by GERAWA TECH LIMITED before publication:
- Condition and window for returning an item (number of days).
- Which products are eligible for return, and which are excluded (for example, installed or custom-configured equipment).
- Who bears the cost of return delivery.
- Refund method and processing time after a return is approved.
Until this policy is published, please contact us on WhatsApp or by email to discuss a return or refund for an existing order.